General Enquiry

Profile

Board of Directors / CE / ACE

Board Committees

Risk Management

Regulatory Disclosures

Financial Reports

News & Announcements

Career Opportunities

Branch and ATM Network

Corporate Culture

Corporate Social Responsibility

About Us

Simply fill in this form and our Customer Services Representative will contact you and answer your enquiries.This form is for non-urgent submission of informtion only (i.e. not for reporting of fraud or suspicious transactions).

Dear Valued Customer,&nbsp;At Public Bank (Hong Kong) Limited (the “Bank”), excellence is one of our commitments. We are committed to upholding our service excellence in our dealings with customers at every point of contact. We seek to deliver excellent products and services to all our customers to meet their financial needs.&nbsp;We instill in our employees a service culture based on our Bank’s corporate values of Caring, Discipline, Ethics &amp; Integrity, Excellence, Prudence and Trust. We ensure that our employees continuously practice and adhere to the various policies, guidelines and codes of conduct as guiding principles of how the Bank conducts its day-to-day business.&nbsp;To promote the Bank’s service excellence culture, we would like to hear from you for our continuous service enhancement and improvements. &nbsp;Please complete the survey below. &nbsp;&nbsp;Your assistance in completing this survey is greatly appreciated. &nbsp; &nbsp;

Dear Customer,&nbsp;At Public Bank (Hong Kong) Limited, we are committed to providing our customers with superior banking services. Your opinion or suggestion on our products and services will enable us to serve you better.&nbsp;&nbsp;We will acknowledge your opinion or suggestion within 7 days upon receipt. In case we need to investigate further, we shall update you the progress or respond to you within 30 days. Please note that if customer opinion or suggestion is lodged by a third party, we shall only contact the respective customer rather than the third party in order to protect our customer’s privacy.

Main Branch

Aberdeen Branch

Shek Tong Tsui Branch

Western Branch

Wanchai Commercial Centre

Causeway Bay Branch

North Point Branch

Quarry Bay Branch

Shau Kei Wan Branch

Hunghom Branch

Tsim Sha Tsui Branch

Yaumatei Branch

Mongkok Branch

Prince Edward Branch

Tai Kok Tsui Branch

Cheung Sha Wan Branch

Wong Tai Sin Branch

To Kwa Wan Branch

Kowloon City Branch

San Po Kong Branch

Kwun Tong Branch

Tseung Kwan O Branch

Kwai Chung Branch

Tsuen Wan Branch

Tuen Mun Branch

Yuen Long Branch

Shatin Branch

Tai Po Branch

Fanling Branch

Sheung Shui Branch

Sai Kung ATM (24 hours) 

Customer Suggestion Form

Customer Feedback Survey