General Enquiry

General Enquiry
General Enquiry	Customer Hotline	(852) 8107 0818
General Enquiry	Email Note: Customers with Special Needs and Disabilities may make banking appointment by sending email to us with the following information (Full Name, Account No. (if any), Visiting Branch, Banking Services Required, Appointment Date & Time, etc.)	contact@publicbank.com.hk
Appointment Booking for Account Opening	Customer Hotline	(852) 8107 0818
Appointment Booking for Account Opening	Email Note: Please book an appointment for account opening by sending us a message to our email address and providing the following information (name, contact number, email address, interested product(s) and preferred appointment date, time and branch)	contact@publicbank.com.hk
Suspicious Fraudulent Phone Calls Authentication	Enquiry Hotline (24-Hour)	(852) 8107 0818 (Press "0" and "3" after language selection)
Customer Hotline for PB Card (ATM Card)	Enquiry Hotline	(852) 2853 4777
	Office hours (Hong Kong Time)	Monday to Friday : 9:00a.m. to 6:00p.m.
	Fax	(852) 2581 9439
	Email	cardcentre@publicbank.com.hk
	After office hours, this hotline will only accept calls for reporting of lost PB card / PIN. This hotline accept third parties on behalf of the persons with hearing impairment to handle reporting lost PB Card and reporting PB Card which have been trapped by the ATM after use.
e-Banking Support Hotline	Enquiry Hotline	(852) 2541 9206
	Office hours (Hong Kong Time)	Monday to Friday : 9:00a.m. to 6:00p.m.
	After office hours, this hotline will only accept calls for reporting of compromise / loss of PIN.
Mortgage Hotline	Enquiry Hotline	(852) 8107 0818
Vehicle Financing Application Hotline	Customer Hotline	(852) 2541 9221
Investment Services Hotline	Enquiry Hotline	(852) 2851 9803
	Office hours (Hong Kong Time)	Monday to Friday : 9:00a.m. to 6:00p.m.
	Mailing address	Securities & Wealth Product Management Public Bank (Hong Kong) Limited Public Bank Centre, 120, Des Voeux Road Central, Hong Kong
	Fax	(852) 2541 4482
	Email	enquiry@publicbank.com.hk

General Enquiry
Download “Change of Address / Personal / Company Data Instructions Form”	Public Bank (Hong Kong) has always been targeting the provision of the best services to customers. By possessing the updated information, we should be able to provide the most effective service to our customers. We sincerely invite you to download the “Change of Address / Personal / Company Data Instructions Form”, complete the same and send it to any of our branches. You can also visit any of our branches to process the same.
Customer Suggestion / Opinion / Complaint	At Public Bank (Hong Kong) Limited, we are committed to providing our customers with superior banking services. Your opinion or suggestion on our products and services will enable us to serve you better. To share your opinion or suggestion, you may contact us through the following channels:
	Mailing	Use the “Customer Suggestion Form” or write to: Office of the Complaint Officer Public Bank (Hong Kong) Limited Public Bank Centre, 120, Des Voeux Road Central, Hong Kong
	Fax	(852) 2815 7366
	Email	opinion@publicbank.com.hk
	Complaint Officer:	Call (852) 2853 4778
	Office hours:	Mon – Fri (9:00am to 6:00pm)
	(Please note that all calls may be recorded to ensure service quality)
	We will acknowledge your opinion or suggestion within 7 days upon receipt. In case we need to investigate further, we shall update you the progress or respond to you within 30 days. Please note that if customer opinion or suggestion is lodged by a third party, we shall only contact the respective customer rather than the third party in order to protect our customer’s privacy.
Anti-Bribery and Anti-Corruption Policy	The Bank recognises the importance of establishing and upholding good corporate governance and is committed to conducting its business in accordance with the highest ethical standards in full compliance with all applicable laws, regulations and standards in all locations and jurisdictions in which the Bank operates. In line with this commitment, the Bank adopts a “zero-tolerance approach” towards any form of bribery and corruption in conducting its business. All members of the Board of Directors, staff and third parties must uphold the highest standard of integrity and accountability in discharging their duties and to ensure that all Bank’s business activities are conducted in compliance with the applicable legal and regulatory requirements on anti-bribery and anti-corruption, both in letter and spirit. As a general rule, all staff are to refrain from offering or receiving any gifts, entertainment, hospitality and non-business travel to/from external party in the course of their duties as it may put them in an obligated or compromised position which could affect business judgement. Staff may be subjected to disciplinary actions and the Bank reserves the right to terminate any relationships with third parties for any breaches of the Bank’s Anti-Bribery and Anti-Corruption Policy.
Whistleblowing	Public Bank (Hong Kong) is committed to ensuring its business and operations are conducted in an ethical, moral and legal manner. In line with this commitment, the Bank has put in place the Whistleblowing Policy and Procedure (WBP) to provide an avenue for all staff and various stakeholders including but not limited to interns, consultants, contractors, vendors, suppliers and/or customers to disclose any improper conduct, or illegal, unethical or questionable practices committed or about to be committed within the Bank. To report the above-mentioned matters, please contact us via email: pbhkalert@publicbank.com.hk. Please provide your contact details including your name and phone number in your message. We may contact you for additional information needed for our investigation. We will accord protection of confidentiality to the whistleblower. We will take all reasonable steps to protect the whistleblower against any discrimination, retaliation or harassment, corresponding to our internal policies.

Access of Data in Commercial Credit Reference Agency (CCRA) The following contact information is for our SME customers who want to access their own credit data in the CCRA.
Mailing address	Unit 1308-1315, 13/F, BEA Tower, Millennium City 5, 418 Kwun Tong Road, Kwun Tong, Kowloon, Hong Kong
Enquiry Hotline	(852) 2516 1100
Fax	(852) 2960 4721
Email	ccra_enquiry@dnb.com

Access of Data in Credit Reference Agency (CRA) The following contact information is for our personal banking customers who want to access their own credit data in the CRA.
Mailing address	8th Floor Tower 5 The Gateway 15 Canton Road Tsim Sha Tsui, Kowloon, Hong Kong
Enquiry Hotline	(852) 2577 1816
Fax	(852) 2578 4425
Email	contact@transunion.hk

Customer Suggestion Form

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